COVID-19 SAFETY UPDATES
To our patients:
Our office has reopened for normal business and while many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable.
Our office has always followed infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.
Pre-Screening of Patients and Staff
We screen all patients and team members daily to be sure no one is experiencing symptoms such as a fever or cough. We will be using temporal scanner thermometers to check team members' temperatures every morning and every patients' temperature before all appointments. If you are presenting with a temperature over 100 degrees, we will ask you to reschedule your appointment. We are asking every patient to complete a wellness form questionnaire prior to being treated in our office. You will receive a link to the questionnaire prior to your scheduled appointment via text message. If you do not have a smart phone, we will be happy to email you the link so that the form is filled out before you walk into our office. You will be required to fill out a new form for every visit.
Social Distancing in Place
We understand that when receiving dental treatment, it is impossible to maintain social distancing for the doctor, dental staff and the patient. Because of this, we are trying to implement social distancing in our office in other ways. Appointments will be managed to allow for social distancing between patients, keeping the number of people in the office at one time to a minimum. That might mean that you’re offered fewer options for scheduling your appointments. We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We ask that you come alone to your appointments, unless it is essential that someone is with you.
You may notice that our waiting room has been reconfigured for social distancing, but if you would prefer, you can stay in your car until your appointment time. Feel free to call/text us at (702) 255-6768 from your car to let us know that you have arrived and we will let you know when we are ready to bring you back for your appointment.
We are asking patients to wear masks upon entering, while seated in the waiting room and upon exiting. Please bring your own mask as one will not be provided to you. We respect if you have a medical condition that prevents you from wearing a mask and will not require you to sit in the waiting room if you are unable to wear a mask.
Protection Against Cross-Contamination
We have hand sanitizer in the reception area and other places in the office for you to use as needed. We are continuously wiping down common areas and non-disposable products with disinfectants. We will no longer offer magazines, children’s toys, candy, and so forth, since those items are difficult to clean and disinfect. At this time, we are still offering individually packaged product samples (toothbrushes, toothpastes, etc.), but they are only available to you at the front desk as you are leaving. They will no longer be kept in the treatment rooms to reduce any chance of cross-contamination. Please let the front office staff know if you are interested in any of these products on your way out.
Before we begin any treatment, we will provide every patient with an antiseptic mouth rinse for you to use as a pre-treatment rinse. The rinse cleans, disinfects, and debrides the oral cavity, leaving the area ready for examination and treatment.
Personal Protection Equiptment (PPE) and Office Upgrades
As a dental office, personal protection equiptment has always been important in maintaining a safe and healthy work environment. However, we are taking extra precautions at this time to provide barriers against the smallest germs to protect both you and our office staff. In addition to lab coats, extra protective masks, face shields and gloves, we have installed extra-oral suction units in each treatment room. This machine has a HEPA filter that captures particles of 0.12 microns, which is also the size of the COVID-19 virus. We have also installed brand new flooring that easier to sanitize. **We would like you to be aware that due to the added expenses of additional PPE required to reopen our office, we are obligated to implement a small fee at your next visit. This will be a one time charge and we will still bill insurance whenever possible to try to keep your out-of-pocket expenses as low as possible. Most dental insurance plans are reimbursing towards the PPE fee, but some are not.
Please let us know as soon as possible if your insurance benefits have changed as we know there have been a lot of employment changes that have taken place over the last few months. Please be aware that if you do not provide us with updated insurance information that you will be responsible for your visit in full.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (702) 255-6768.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.