To our patients:
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. Our office has reopened for normal business and while many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.
Our office will communicate with you beforehand to ask some screening questions. You’ll be asked to sign a form asking those same questions again when you are in the office.
We will be using temporal scanner thermometers to check every patients' temperature before all appointments. If you are presenting with a temperature over 100 degrees, we will ask you to reschedule your appointment.
Our office recommends that you maintain social distancing, wear a mask when entering and leaving our office (please provide your own) and frequently wash your hands.
We have hand sanitizer in the reception area and other places in the office for you to use as needed.
You may see that our waiting room has been reconfigured for social distancing, but if you would prefer, you can stay in your car until your appointment time. Feel free to call/text us at (702) 255-6768 from your car to let us know that you have arrived and we will let you know when we are ready to bring you back for your appointment.
We will no longer offer magazines, children’s toys, candy, product samples and so forth, since those items are difficult to clean and disinfect.
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
Also we would like you to be aware, due to the added expenses of additional PPE required to reopen our office, we are obligated to implement a small fee at your next visit. This will be a one time charge and we will still bill insurance whenever possible to try to keep your out-of-pocket expenses as low as possible.
Please let us know as soon as possible if your insurance benefits have changed as we know there have been a lot of employment changes that have taken place over the last few months. Please be aware that if you do not provide us with updated insurance information that you will be responsible for your visit in full.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (702) 255-6768.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Ronald R. Marshall and staff